Privacy Policy

1. Who is responsible

OWY.ai is a product of DVMSKE PRIVATE LIMITED. DVMSKE PRIVATE LIMITED is the controller of personal information collected for its own website, enquiries and business administration. For customer information held in a business’s OWY workspace, that business determines the purposes of processing and DVMSKE acts on its instructions under the applicable service agreement.

For privacy enquiries, contact admin@owy.ai. For product support, contact support@owy.ai.

2. Information covered

• Enquiries and support: your name, email address, organisation and the information you choose to send us.
• Website delivery: technical information such as IP address, browser details, requested pages and security logs may be processed by the hosting service to deliver and protect the site.
• Connected CRM services: where enabled for your organisation, account details, contacts, leads, customer interactions, activities and records that your organisation supplies or authorises.

This website’s product tour and AI Navigator are demonstrations using sample data. The demo does not create CRM records, connect a WhatsApp account or send WhatsApp messages. Text entered in the demo is handled in the page and is not submitted to a live AI service. Please do not enter confidential information.

3. How information is used

Information is used to respond to enquiries, provide and support requested services, operate configured customer workflows, maintain account access, investigate faults or misuse, and meet applicable legal obligations. Where a legal basis is required, processing depends on the circumstances: providing an agreed service, legitimate interests in operating and securing the service, legal obligations, or consent where required. Consent may be withdrawn by contacting us.

4. WhatsApp and Meta data

When an organisation enables a WhatsApp or Meta integration, the information processed depends on its authorised permissions and configuration. It may include WhatsApp Business Account and business phone identifiers, contact names and phone numbers, messages and attachments, message templates, delivery or read status, and integration authorisation information.

This information is used to provide the authorised messaging functionality: routing conversations to the relevant customer record, responding to requests, displaying delivery status and carrying out configured follow-ups. Integration permissions do not authorise unrelated uses of this information. Businesses are responsible for obtaining any required messaging permission and respecting opt-outs.

Meta or WhatsApp processes information under its own applicable terms and privacy notices. The OWY demonstration on this website does not itself activate these integrations. You can request deletion of information processed by OWY using our data-deletion instructions.

5. Sharing and service providers

Information may be handled by personnel and service providers involved in hosting, support, communications and delivery of the requested service. For enabled integrations, relevant information is exchanged with the provider selected by the customer, including Meta or WhatsApp. Information may also be disclosed where required by law or necessary to address fraud, misuse or legal claims. Platform data is to be used only for the disclosed, authorised service purposes; it is not offered for sale.

Service providers may process information outside your country. Any safeguards required by applicable law and the customer’s service agreement apply to those transfers. Contact us for details relevant to your deployment.

6. Retention and security

Retention depends on the purpose of collection, the active service agreement, customer instructions and applicable legal requirements. Enquiry and support information is retained as needed to handle the request and related obligations. CRM and integration information is subject to the customer’s configured retention and deletion instructions. There is no single retention period covering every OWY deployment.

Access to personal information should be limited to the people and providers who need it for the authorised purpose. No internet service can guarantee absolute security. Contact us to discuss the security controls and retention arrangements for your deployment before providing sensitive information.

7. Your choices and deletion

You may contact admin@owy.ai to request access, correction or deletion of your information, or to exercise other rights available under applicable law. We may need information to verify your identity and the scope of your request. Where a business controls the CRM record, we may need to coordinate with that business. You may also have a right to complain to the relevant data-protection authority.

Our data-deletion page explains how to request removal of OWY, WhatsApp or Meta-related information. Removing an integration stops future access through that integration but does not itself delete records already stored.

8. Cookies, external resources and links

This static product demonstration does not set advertising cookies or include an advertising pixel. Hosting and access services may use technical storage or logs for delivery and security. Fonts are requested from Google Fonts, which receives the technical information needed to serve them. External links, including DVMSKE and Meta services, are governed by those services’ own notices.

9. Changes and contact

This notice may be updated when the service or its information handling changes. The date above identifies the latest revision. Contact DVMSKE PRIVATE LIMITED at admin@owy.ai for privacy questions, or visit dvmske.com.