Data deletion

1. Send your request

Email admin@owy.ai with the subject OWY data deletion request. You can also contact support@owy.ai.

Include:

• The email address associated with your OWY account or enquiry.
• Your organisation or workspace name, if applicable.
• The information you want deleted, and whether the request concerns OWY, WhatsApp or another Meta integration.
• For a WhatsApp-related request, the relevant phone number including country code and, if known, the business you contacted.

Do not send passwords, access tokens or identity documents with the initial request.

2. Verification and processing

DVMSKE PRIVATE LIMITED will review the request and may ask for proportionate information to verify your identity and locate the relevant records. Where the information is controlled by an organisation using OWY, the request may need to be coordinated with that organisation. Applicable law and the customer’s agreement determine the response deadline.

The response will explain the outcome, including any information that must be retained and the reason. Keep your email correspondence if you need to follow up on the request.

3. What deletion covers

A request may cover account information, enquiries, customer records, messages, attachments and related integration information that OWY holds about you. The scope depends on the records we hold and your relationship with the organisation controlling them.

Some records may need to be retained for legal obligations, fraud prevention or legal claims. Backup copies may remain until the applicable backup lifecycle completes. Any retained information remains subject to the applicable restrictions and is not treated as active customer data.

4. Disconnecting an integration

Workspace administrators can revoke the relevant integration’s access in the connected provider’s account or business settings, or contact support for assistance. Disconnection stops future authorised access through that connection; it does not automatically erase previously stored records. Send a deletion request for those records.

OWY cannot delete information held independently by Meta, WhatsApp, a message recipient or another business. Contact the relevant provider or business for those records.

5. Website demo and privacy

The website demo uses sample data and does not create an OWY account or transmit demo prompts to a live AI service. If you contacted us by email, you may request deletion of the information in that correspondence. Read our Privacy Policy for more information.